![]() ![]() Although technically an ‘article’ it doesn’t always have to be written. Simply put, a knowledge base article features a set of information about a product as a user guide or to solve common problems. That’s where knowledge base articles come in as a (relatively) quick way to vastly improve your customer support – and they’re even more important if you have a complex product. 67% of Millennials think that their expectations of what constitutes great service have increased in the past year. But the stakes for customer support are getting higher because of increasing expectations. Businesses that increased customer retention by just 5% saw profits rise by a whopping 95%. Offering great support also retains more customers. Plus, it has a huge impact on your bottom-line with 64% of people saying that they prioritise customer service over price when dealing with a company. Not just for when things go wrong, but also to help customers make the most of a product or service.Ĭustomer support is really where you can separate your business from competitors. ![]() To keep customers happy (and coming back for more) a business needs to have top-notch customer support. For a business to be successful, it needs to build a loyal pool of customers. We see no reason for Truecaller to be on this list and will investigate the matter further.Truecaller provides a vital service for over 170 million people in India, identifying and blocking hundreds of millions of spam calls and SMS every single day,” said the company spokesperson.In today’s competitive environment, it’s not enough to offer a good product. We would like to reiterate that Truecaller remains safe to use, both for our citizens and for our esteemed armed forces personnel. We also have immense respect for the Armed Forces and we stand in solidarity with them and the Indian government. Truecaller is an app of Swedish origin that considers India it's home. “It is disappointing and saddening to learn that Truecaller is among the list of 89 apps being banned by the Indian Armed Forces for their personnel. The Swedish firm re-assures that the data in Truecaller stays safe and that it sees no reason why it should be there in the list. However, the company has now given a statement on the matter. The Indian Army recently asked a personnel to delete 89 apps from the smartphone as they may comprise the user's data. ![]()
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